Customer Care Feedback Gamification 
CCNG
MAY 27, 2021
Employee retention and engagement Onboarding and Training Performance Management Workforce Management workforce Optimization Quality Assurance Knowledge Management Agent Motivation, recognition, and gamification Idea Generator – Sounding Board You have a problem and do not know where to start? A consultant can be a sounding board for ideas.
CCNG
SEPTEMBER 27, 2023
When the customer finally gets a hold of a live person, the agent needs to calm down the frustrated customer before they can help them. ADDING MORE COSTS TO CUSTOMER CARE But the added cost doesn’t end there. Once the customer states the reason for calling, the agent needs to find the answer. It’s a vicious cycle.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Noble Systems
MARCH 30, 2020
Contact centers, like businesses in all industries, are making every effort to keep employees safe without disrupting customer care during the current Coronavirus outbreak. In times of uncertainty, customer and contact center agent stress levels are higher than usual. Analytics keeps agents on track with new KPIs.
Blueship Call Center
OCTOBER 9, 2023
These steps, such as putting a quality assurance policy into place and seeking out candid client feedback, can assist in creating a smooth customer journey from the prospect stage through the post-sale stage. The demands of the consumer should inform everything your customer care staff performs.
COPC
APRIL 1, 2024
They extend to tools for answering customer queries, feedback and coaching systems, and virtual collaboration. Customer-facing technologies encompass a range of AI-powered tools for direct customer interaction. Personalized Agent Training The adoption of digital gamification is a major component of this change.
Playvox
NOVEMBER 16, 2021
In 2019, the lifestyle brand had 12 customer care agents. As part of the company’s core value to stand up, speak up, and shout out, the Sweaty Betty team believes that feedback is fuel and coaching is a springboard that can take employees where they want to go next. More companies are using gamification to train their employees.
Calabrio
AUGUST 7, 2019
Anyone working in the contact center industry knows Customer Contact Week (CCW) to be the end-all, be-all event for customer experience, contact center and customer care professionals. Leaders then take action to make the customer experience better—even if scores are already stellar.
Expert insights. Personalized for you.
195 
Let's personalize your content