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Customer Care

Front-line service

Study

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

APRIL 21, 2017

Visit our Customer Rage Study page for more information. Scott Broetzmann is the Co-Founder, President and CEO of Customer Care Management & Consulting (CCMC) and Mary Murcott is the President of the Customer Experience Institute for Dialog Direct. Carey Center for Service Leadership.

Customer Care

Customer Care Scripts Front-line service Contact Center

Consumer Gripes Hit Record Levels Over Purchases Needed ‘To Get Through Each Day’

Connecting the Dots

MARCH 22, 2023

Thats according to the National Customer Rage Survey , a study of 1,000 respondents that has its roots in an official White House review of consumer sentiment dating to 1976. This time around, the figure has increased to 74%, up from 66% in 2020, the last time the study was conducted.

Front-line service

Front-line service Consulting Consulting Surveys

Customer Contact Central

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Consumer Gripes Hit Record Levels Over Purchases Needed ‘To Get Through Each Day’

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