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Customer Care

Front-line service

Surveys

Consumer Gripes Hit Record Levels Over Purchases Needed ‘To Get Through Each Day’

Connecting the Dots

MARCH 22, 2023

View Full Article Staffing problems in customer service and the growing complexity of essential goods and services, like cars and digital tech, have made complaints harder to resolve, data shows. customers than ever before report experiencing product and service problems. Its not just you: More U.S.

Front-line service

Front-line service Consulting Consulting Surveys

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann is the Co-Founder, President and CEO of Customer Care Management & Consulting (CCMC) and Mary Murcott is the President of the Customer Experience Institute for Dialog Direct. They will share insights from the latest Customer Rage study that CCMC and Dialog Direct conducted and partnership with W.P

Customer Care

Customer Care Scripts Front-line service Contact Center

Customer Contact Central

Consumer Gripes Hit Record Levels Over Purchases Needed ‘To Get Through Each Day’

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

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