Customer Care Gamification Meeting 
Fonolo
OCTOBER 9, 2018
Fonolo has many events on the horizon, but is especially excited to be a first-time exhibitor at SOCAP’s Re-Imagine Customer Care Conference , October 21-24, 2018, at the Grand America Hotel in Salt Lake City, Utah. Meeting the Industry Standard of Service Level. Call Center 101: The Golden Rules of SLAs.
CCNG
NOVEMBER 9, 2022
For example, engagement among customer service agents is demanding due to the one-to-one nature of customer care, the continuous flow of customer interactions and the lack of physical mobility due to reliance on screen-based support systems.
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ShepHyken
DECEMBER 5, 2022
An updated loyalty program can help keep you connected to customers. Understanding what gives your customers “gratification” will help you meet and exceed their expectations. Your Customer Experience Model Has a Problem—Your Employee Experience is the Solution by Janelle Dieken. Second, find shared values.
CCNG
SEPTEMBER 27, 2023
Employees and gig workers are harder to retain, and the job of the customer-facing agent is getting more complicated and stressful. Customers are less patient, and robust technology that meets both employee and customer needs isn’t being implemented fast enough and efficiently enough to reduce the anxiety.
TechSee
JUNE 25, 2019
of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification.
Noble Systems
MARCH 30, 2020
Contact centers, like businesses in all industries, are making every effort to keep employees safe without disrupting customer care during the current Coronavirus outbreak. What can contact centers do to meet the needs of their customers during COVID-19? Analytics keeps agents on track with new KPIs.
Fonolo
JANUARY 15, 2019
In an industry driven by customer gratification, learning the difference between customer service vs. customer care vs. customer satisfaction became quintessential in 2018. Yes, we all know this is a tale as old as the call center, and we also know the importance of the customer experience. Class dismissed.
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