TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification.

Technology 122

Technology Customer Service Gamification Contact Center 122

BlueOcean

DECEMBER 16, 2019

While so many of us are off celebrating the festive season for days at a time, there are scores of people on the frontlines working to keep everything running smoothly in industries ranging from health care, to transportation, to broadcasting to, yes, customer care.

Contact Center 62

Contact Center Morale Gamification Transportation 62

Connecting the Dots

APRIL 3, 2024

Customer education efforts can be even more challenging in B2B sectors due to the complexity of offerings and the need to educate multiple levels of customers. For example, the sales team of one transportation company we know tells customers, If you lease fifty of our trucks, your downtime will be lower, and life will be beautiful.

Education 62

Education B2B Sales Surveys 62

Vistio

APRIL 2, 2022

And once I moved from human resources to operations, I eventually landed at Hilton Hotels and I spent 12 years with Hilton reservations and customer care. So it’s the reservations and customer service arm of the hotel organization. And while I was with Hilton, I ran a large contact center for them in Tampa, Florida.

Contact Center 52

Contact Center Real estate Customer Service Self service 52