Customer Care Magazine Morale 
BlueOcean
OCTOBER 4, 2021
Once upon a time, we could count the number of subscriptions we had on one hand (the newspaper, a magazine or two, and that trusty gym membership). These days, we’ve lost count (Netflix, Amazon Prime, Spotify, Stitch Fix, Costco, Blue Apron, Hulu, BarkBox, plus the usual magazines, gym memberships, and more). It’s a sea of change.
BlueOcean
OCTOBER 4, 2021
Once upon a time, we could count the number of subscriptions we had on one hand (the newspaper, a magazine or two, and that trusty gym membership). These days, we’ve lost count (Netflix, Amazon Prime, Spotify, Stitch Fix, Costco, Blue Apron, Hulu, BarkBox, plus the usual magazines, gym memberships, and more). It’s a sea of change.
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Netomi
JANUARY 5, 2022
A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Show podcast and a regular contributor to Forbes.
CSM Magazine
MAY 10, 2024
Customer support crews face sudden challenges just like storms rolling in out of nowhere, putting their strengths and abilities to the test across different industries. In those stormy moments is where excellent customer care makes a difference; it flips potential problems into opportunities for closer relationships.
Callminer
SEPTEMBER 5, 2017
Fortunately, technology is continuously evolving to mitigate previously human tasks (such as prioritization and assignation of contacts) leaving more and more operators free to deal with their most important job: speaking to customers. The most important people in this regard aren’t actually the managers – but the supervisors.
CSM Magazine
SEPTEMBER 8, 2023
There are of course some brands who have this as a priority – and proactively keep the energy and morale high and truly reward their agents. Yet, when compared to the time spent on drafting and updating website copy, agent training too often takes a backseat.
C Space
JUNE 3, 2020
By aligning corporate values with what customers care about, companies are hoping to build a sense of loyalty and a deeper sense of personal connection, he said. It’s smart – they’re taking a stand, hopefully, because it’s moral, but also because they understand the long-term economic game.”.
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