Customer Care Magazine SaaS 
ShepHyken
FEBRUARY 18, 2022
This week we feature an article by Anand Subramanian, a content writer from Freshflows , a product management app for B2B SaaS product teams. He shares how to improve the SaaS customer experience to encourage customer loyalty. Software as a service (SaaS) has grown rapidly in recent years, particularly in recent months.
Cisco - Contact Center
AUGUST 3, 2020
I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. In January, we introduced Webex Experience Management (formerly CloudCherry), our next-generation AI-powered customer experience management SaaS.
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BlueOcean
OCTOBER 4, 2021
Once upon a time, we could count the number of subscriptions we had on one hand (the newspaper, a magazine or two, and that trusty gym membership). These days, we’ve lost count (Netflix, Amazon Prime, Spotify, Stitch Fix, Costco, Blue Apron, Hulu, BarkBox, plus the usual magazines, gym memberships, and more). It’s a sea of change.
CSM Magazine
MARCH 28, 2025
Zendesk Zendesk continues to lead the industry with its robust, scalable customer service platform. Intercom A favorite among SaaS companies, Intercom enables businesses to personalize customer interactions with chatbot support, targeted messaging, and detailed customer profiles 13.
BlueOcean
OCTOBER 4, 2021
Once upon a time, we could count the number of subscriptions we had on one hand (the newspaper, a magazine or two, and that trusty gym membership). These days, we’ve lost count (Netflix, Amazon Prime, Spotify, Stitch Fix, Costco, Blue Apron, Hulu, BarkBox, plus the usual magazines, gym memberships, and more). It’s a sea of change.
Netomi
JANUARY 5, 2022
A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Show podcast and a regular contributor to Forbes.
CSM Magazine
APRIL 5, 2018
Or can contact centres start to leverage the move towards AI and create a more customer-focused environment that will result in higher levels of customer care? which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management.
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