DMG Consulting

NOVEMBER 14, 2020

DMG Consulting Releases 2020 – 2021 Digital Customer Service Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Digital Customer Service Product and Market Report.

Consulting 62

Consulting Consulting Marketing Customer Service 62

BlueOcean

OCTOBER 4, 2023

Finding Bilingual Support That Suits Your Customers Best We’re an onshore Canadian contact center outsourcer and pride ourselves on delivering sophisticated (bilingual) customer care through strategic partnership. You’ll want to ask about labor markets, hiring timelines, retention stats and more. It’s our thing.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

DMG Consulting

DECEMBER 7, 2020

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. 2020 – 2021 Cloud-Based Contact Center Infrastructure Market Report.

Consulting 62

Consulting Consulting Contact Center Marketing 62

DMG Consulting

SEPTEMBER 26, 2018

DMG Consulting Releases 2018 – 2019 Speech Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 13th annual Speech Analytics Product and Market Report.

Consulting 48

Consulting Consulting Analytics Marketing 48

Liveops

NOVEMBER 16, 2018

Contact center managers, meanwhile, can look forward to the potential year-end bonus for hitting year-end customer satisfaction (CSAT) and net promoter score (NPS) goals. In fact, 25–40% of new agents hired in November won’t make it to Black Friday. Virtual agents also have a greater capacity to learn.

Virtual Agent 81

Virtual Agent virtual call center Call Center Coaching 81

Outsource Consultants

SEPTEMBER 5, 2018

These outsourcing companies can serve as a complement to your in-house customer care and back-office administration departments, or they can handle all of it. BPO companies can manage any aspect of your customer relationships, including sales, technical support, data entry, email services, live chat support, and marketing support.

Marketing 31

Marketing Business Process Outsourcing outsourcing Virtual Agent 31

DMG Consulting

NOVEMBER 1, 2017

DMG Consulting Releases 2017 Workforce Optimization Mid-Year Market Share Report. WFO market is contracting; future is in the cloud. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 1 November 2017.

Consulting 48

Consulting Consulting Marketing Gamification 48

DMG Consulting

MAY 7, 2018

DMG Consulting Releases 2018 Knowledge Management Product and Market Report. A market revitalized; driven by digital transformation and growing interest in artificial intelligence. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

Consulting 48

Consulting Consulting Marketing Management 48

DMG Consulting

JUNE 12, 2019

DMG Consulting Releases 2019 Contact Center Workforce Optimization Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 16th annual Contact Center Workforce Optimization (WFO) Market Share Report.

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

DMG Consulting

AUGUST 3, 2018

DMG Consulting Releases 2018 Robotic Process Automation Product and Market Report. Market demand is high as opportunity and addressable market for RPA continues to grow. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

Consulting 48

Consulting Consulting Marketing Gamification 48

DMG Consulting

MARCH 31, 2019

DMG Consulting Releases 2019 – 2020 Workforce Management Product and Market Report. Strong momentum driving market growth and investments. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 27 March 2019.

Consulting 48

Consulting Consulting Marketing Management 48

DMG Consulting

MARCH 16, 2018

DMG Consulting Releases 2018 – 2019 Workforce Management Product and Market Report. Strong momentum driving market growth and investment. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 12 March 2018.

Consulting 48

Consulting Consulting Marketing Management 48

DMG Consulting

JANUARY 17, 2018

DMG Consulting Releases 2017 – 2018 Workforce Optimization Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2017 – 2018 Workforce Optimization Product and Market Report.

Consulting 48

Consulting Consulting Marketing Gamification 48

DMG Consulting

MAY 25, 2018

DMG Consulting Releases 2018 Contact Center Workforce Optimization Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 15th annual Contact Center Workforce Optimization (WFO) Market Share.

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

DMG Consulting

OCTOBER 17, 2019

DMG Consulting Releases 2019 Robotic Process Automation Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2019 Robotic Process Automation Product and Market Report.

Consulting 48

Consulting Consulting Marketing Gamification 48

DMG Consulting

DECEMBER 10, 2019

Mid-Year Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2019 Contact Center Workforce Optimization Mid-Year Market Share Report. 11/12/2019. When: Today, 12 November 2019. improvement.

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

DMG Consulting

OCTOBER 17, 2019

DMG Consulting Releases 2019 – 2020 Contact Center Analytics Product and Market Report. Expanded coverage driven by demand for omni-channel and customer journey analytics. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

Consulting 48

Consulting Consulting Contact Center Analytics 48

DMG Consulting

NOVEMBER 29, 2017

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2017 – 2018 Cloud-Based Contact Center Infrastructure Market Report.

Consulting 48

Consulting Consulting Contact Center Marketing 48

DMG Consulting

MARCH 9, 2020

DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2019 – 2020 Workforce Optimization Product and Market Report.

Consulting 48

Consulting Consulting Marketing Contact Center 48

DMG Consulting

DECEMBER 11, 2019

DMG Consulting Releases 2019 – 2020 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. The number of CBCCI seats in the market grew by 20.1% 12/11/2019.

Consulting 48

Consulting Consulting Contact Center Marketing 48

DMG Consulting

MARCH 31, 2019

DMG Consulting Releases 2018 – 2019 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. The past year was excellent for the CBCCI market. About DMG Consulting LLC.

Consulting 48

Consulting Consulting Contact Center Marketing 48

Interactions

JULY 29, 2020

Power Utilities expert Andrew Heath believes senior utility execs are fast realizing focusing on customer engagement is no longer a “nice-to-have” but is instead a must-have, especially across digital channels. Virtual agents can support an omnichannel approach to customer service.

Contact Center 71

Contact Center Virtual Agent Self service Customer Care 71

Creative Virtual

MARCH 27, 2020

By Mandy Reed, Global Head of Marketing. With physical offices and locations closed, many are struggling with the influx of customer questions to their contact centres – an issue that may be compounded by the sudden need to support agents working from home.

Self service 52

Self service Virtual Agent Chatbots Best practices 52

DMG Consulting

APRIL 15, 2020

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. These concepts have been in the market for years, but AI is actually still in its infancy, although the AI tools available today are substantially better than the those of the past.

Consulting 62

Consulting Consulting Contact Center Gamification 62

DMG Consulting

JULY 31, 2019

Improved marketing effectiveness for the digital era. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Marketing organizations need to know which campaigns are most effective in attracting customers and generating revenue.

Consulting 48

Consulting Consulting Interactive Voice Response Virtual Agent 48

Interactions

FEBRUARY 18, 2021

Improved artificial intelligence (AI) technologies along with the widespread availability of capable devices has led to a recent surge in speech-driven conversational systems that allow users to interact with virtual agents. Doing so however, requires the building of multiple language-specific AI components each time.

Virtual Agent 71

Virtual Agent Technology Customer Care Marketing 71

Liveops

SEPTEMBER 4, 2018

In tight labor market, customer service talent acquisition gets competitive. Hiring remote workers opens the door to an infinity pool of the most invaluable talent on the job market. For those putting a high priority on customer care – notoriously challenging in any environment – Liveops can help.

Enterprise 54

Enterprise Customer Care Virtual Agent Call Center 54

Creative Virtual

JULY 22, 2020

By Mandy Reed, Global Head of Marketing. As with many other aspects of life and business, customer experience trends and expectations have been greatly impacted by the global health crisis this year.

Virtual Agent 52

Virtual Agent Self service Surveys Customer centricity 52

SmartAction

NOVEMBER 27, 2018

Every organization should be working towards an omnichannel call center, where customers can seamlessly move between channels. Recently, SmartAction CEO Tom Lewis, along with Director of Marketing Charlie Schrier, discussed how an omnichannel call center improves customer experience. Watch the full webinar here.

Call Center 40

Call Center Customer Experience Virtual Agent outsourcing 40

Creative Virtual

SEPTEMBER 6, 2018

By Mandy Reed, Marketing Manager (Global). Members of the Creative Virtual team will also be available at our stand to share live demonstrations and success stories of organizations around the world already using our V-Person virtual agents, chatbots, and live chat to optimize their conversational customer care.

Customer Service 45

Customer Service Chatbots Virtual Agent Best practices 45

NobelBiz

OCTOBER 15, 2024

By 2026, the global customer engagement solutions market is expected to reach $18.5 Customer Engagement Strategy Tips for Call Centers 1. Hyperpersonalization and Predictive Care By 2025, customer care will be transformed from reactive to proactive with the help of hyperpersonalization.

Call Center 52

Call Center Virtual Agent Chatbots Analytics 52

SmartAction

OCTOBER 19, 2022

Conversational chatbots are one of the top market disruptors in call center automation. However, in recent years their use has declined as businesses have learned how difficult it is to properly maintain a chatbot that actually helps customers to accomplish their goals. The ROI is Undeniable When You Choose a Pro to Build your Chatbot.

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

Playvox

MARCH 19, 2024

But as customers’ communication needs and preferences shifted, contact centers today provide omnichannel support. As NLP, ML, and conversational AI evolved, modern contact centers embrace AI-powered chatbots, virtual agents or assistants, voice recognition, and other tools to deliver self-service options to customers.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

CSM Magazine

JUNE 16, 2023

Chatfuel This messaging system is designed especially for eCommerce marketers and entrepreneurs who are looking to reach out and get remarkable results through WhatsApp. IBM Watson Assistant IBM Watson Assistant is an advanced platform designed to deliver unparalleled virtual agent experiences.

Customer Service 52

Customer Service Virtual Agent Chatbots Enterprise 52

Creative Virtual

JUNE 11, 2019

The event also witnessed the participation of market leaders in an array of fields. Creative Virtual sponsored the event as the CX Product Leader Partner. Discussions were held among representatives to magnify the solutions granted to customers. The emphasis remained on the personalized interaction.

Chatbots 40

Chatbots Virtual Agent Self service Best practices 40

Lumoa

JUNE 23, 2021

Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.

Cloud contact 78

Cloud contact Interactive Voice Response Contact Center Chatbots 78

Interaction Metrics

MARCH 20, 2025

Pricing Medallia uses a complex pricing structure that includes an EDR-based model, where costs depend on the number of data records you process; for specifics and a custom quote, contact Medallia. This makes it ideal for maintaining brand consistency, providing 24/7 customer care, and launching effective social marketing campaigns at scale.

Enterprise 62

Enterprise Surveys Analytics Feedback 62