CX Global Media

OCTOBER 22, 2018

For many, managing morale and employee engagement in a contact center is a complete mystery. Regardless of how lost you feel now, join Joachim “Joe” Rogers, Senior Director of Customer Care Center for Coca-Cola Bottling Co. What Joe will cover in this free training seminar…. Seminar Leaders. Please Share.

Employee engagement 45

Employee engagement Contact Center Morale Coaching 45

Taylor Reach Group

NOVEMBER 30, 2018

After all why would we want home agents, speech recognition, higher quality or better staff morale and management? it also reduces time to speak with industry peers, to attend conferences or seminars. Mission Statements focus on “providing world class customer service”, but the contact center receives no budget to deliver this.

Contact Center 111

Contact Center Average Handle Time At home agents First call resolution 111

Netomi

JANUARY 5, 2022

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JustCall

DECEMBER 1, 2022

Let us look at some of the benefits of work from home customer care department. Customer care executives are there to assist your consumers and resolve their queries. Offer free workshops and seminars to improve work habits and improve skills. Advantages Of Working From Home For Call Center Employees.

Call Center 52

Call Center Management Agent burnout Scripts 52