Remove Customer Care Remove Multi-channel support Remove Omni-channel support
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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

Working on customer feedback Implementing multi-channel support Improving products and services 4. Net Promoter Score (NPS) Net Promoter Score (NPS) is a metric that precisely tells about a customer’s interest in a brand. It enables businesses to gauge their customer’s trust and loyalty.