Real Blue Sky

MARCH 6, 2023

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. Cost Savings Outsourcing your customer care operations can lower the direct costs of wages and benefits versus in-house (or captive) operations.

outsourcing 98

outsourcing Contact Center Real estate Business Process Outsourcing 98

Brad Cleveland Blog

JANUARY 8, 2020

GM, America’s largest automobile manufacturer, has more than 17 million social brand mentions and engages in more than 400,000 customer care conversations each year. GM set (and met) two aggressive goals to support their customer-centric vision. Goal 1: Deliver on today’s customer expectations.

Customer Care 20

Customer Care Customer centricity Multi-channel support Customer Service 20

Vcaretec

JUNE 10, 2022

This is because no one knows the customers and their interests and problems better than the business itself. Did you know that 68% of customers would quit buying from certain companies if they were unhappy? Knowing the names of your loyal and frequent customers is an easy task. Otherwise, the quality might be affected.

outsourcing 52

outsourcing Customer Support Multi-channel support Call Center 52

HGS

MAY 27, 2015

Knowledge management is increasingly important, both for capturing knowledge but also for making it readily available to your customers and your front-line support team. Today’s knowledge platforms are at the center of digital support strategies to optimize the customer experience with unified customer engagement.

Contact Center 100

Contact Center Multi-channel support Complaint resolution outsourcing 100

Select VoiceCom Blog

MARCH 16, 2023

What better way to showcase your unique selling proposition than by offering superb customer service? However, as the world changes, so do standard customer service strategies. To become a customer service expert in e-commerce, check out this helpful infographic. What is E-Commerce Customer Service?

Customer Service 52

Customer Service Multi-channel support Chatbots Customer retention 52

Global Response

FEBRUARY 13, 2022

Still others may argue that an online presence, or a memorable brand, or any number of other factors is the best way to engage and retain customers. According to the customers themselves, though, studies have shown that customers who receive good customer care are 3.5x Improve customer experiences.

Contact Center 62

Contact Center Automotive Banking outsourcing 62

Real Blue Sky

MARCH 6, 2023

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. Cost Savings Outsourcing your customer care operations can lower the direct costs of wages and benefits versus in-house (or captive) operations.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Real Blue Sky

MARCH 6, 2023

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. Cost Savings Outsourcing your customer care operations can lower the direct costs of wages and benefits versus in-house (or captive) operations.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Brad Cleveland Blog

AUGUST 15, 2014

According to ICMI’s recent research report The Normalization of Social Customer Care, 73% of organizations report having a social media presence, but only 39% formally support it as a customer care channel. That leaves 34% of organizations with a presence, but without customer care for social media.

Customer Care 20

Customer Care Multi-channel support Contact Center Call Center 20

Brad Cleveland Blog

AUGUST 15, 2014

According to ICMI’s recent research report The Normalization of Social Customer Care, 73% of organizations report having a social media presence, but only 39% formally support it as a customer care channel. That leaves 34% of organizations with a presence, but without customer care for social media.

Customer Care 20

Customer Care Multi-channel support Contact Center Call Center 20

ProProfs Blog

JUNE 26, 2020

Chat Transcripts is a proof of the conversation that took place between an agent/operators and a customer/visitor. It holds vital information that can be analyzed and used to create new support or sales strategies. Closed Ticket is the final ticket status added by the customer. Customer Service. Missed Chat.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

ProProfs Blog

JULY 29, 2020

Remember when you tried dialing a customer care number only to experience a painful never-ending hold time and a disinterested agent who would read his script in an almost robotic tone? The crux of the matter is that although phone support has evolved over the years, it still is light years away from meeting customer expectations.

Call Center 128

Call Center Interactive Voice Response Customer Experience Call flow 128