Customer Care Multi-channel support Video 
CCNG
JANUARY 29, 2025
Its a common misconception – those tools may store information, but they fall short in delivering the right answers, actionable processes, and feedback loops for multi-channel support for both employees and customer self-service. Whats the Confusion? Lets clear it up.
HGS
MAY 27, 2015
For example, the HGS Digital Natural Assist (DNA) platform is leveraged by government agencies, consumer packaged goods companies, financial services, and automobile manufacturers to start customer engagement with self-serve options that seamlessly transition from FAQ database searches into live chat, video, or phone support.
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Revation Systems
JANUARY 12, 2018
The primary difference between a legacy call center and a cutting-edge contact center is the ability for users to leverage a variety of multimedia features — including email, text, web chat, video, VoIP and even social media.
CSM Magazine
DECEMBER 18, 2023
Survey Says: Customer Service Needs Improvement Customer Care Measurement & Consulting (CCMC), a company specializing in customer service research, conducts periodic customer rage surveys. One negative viral video can be devastating for your company. 66 percent of U.S.
JustCall
SEPTEMBER 3, 2024
Multimedia support: Send MMS, including images, videos, and documents, easily. CRM integration: Sync communication history with customer relationship management systems. Multi-channel support: Manage texts alongside other communication channels in one platform.
Brad Cleveland Blog
AUGUST 15, 2014
According to ICMI’s recent research report The Normalization of Social Customer Care, 73% of organizations report having a social media presence, but only 39% formally support it as a customer care channel. That leaves 34% of organizations with a presence, but without customer care for social media.
Brad Cleveland Blog
AUGUST 15, 2014
According to ICMI’s recent research report The Normalization of Social Customer Care, 73% of organizations report having a social media presence, but only 39% formally support it as a customer care channel. That leaves 34% of organizations with a presence, but without customer care for social media.
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