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Chat has to be part of your omni-channelsupport strategy. Don’t get us wrong, at Customer X Solutions we believe that Chat can be an effective support and delivery mechanism as your customers navigate your systems, processes, and digital tools. Or does it?
No one channel is dominant enough to make the other channels irrelevant. This has profound implications for the world of customer service as companies are increasingly focused on providing omni-channelsupport. Learn about the battle for the future of customer service. Twitter: @howethomas.
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