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Chat has to be part of your omni-channelsupport strategy. Don’t get us wrong, at Customer X Solutions we believe that Chat can be an effective support and delivery mechanism as your customers navigate your systems, processes, and digital tools. Or does it?
If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. When callers can reach the customercare representatives via their preferred channel, it leads to a cohesive and seamless customer experience.
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