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The New Executive Position: CLO (Customer Love Officer)

ShepHyken

My buddy and professional gifting genius, John Ruhlin , talks about “loving on your customers.” It’s his expression for sending customers meaningful and memorable gifts. I had a great call with a team of real estate agents the other day and we talked about how to show their clients how much they loved them.

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25 Call Center Technology Trends to Watch in 2021

Callminer

” – Courtney Chuang, The future of support: 5 key trends that will shape customer care in 2021 , Intercom; Twitter: @intercom. Reducing their real estate footprint is another cost-reduction strategy.” Sustainable customer service models will make greater use of cross-disciplinary responsibilities.

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How a contact center can be the perfect partner: real estate agents and property managers.

Call Experts

Real estate agents and property managers, if your business takes too long to react to requests and return messages, your renters, buyers, and owners can get disappointed. And from there, you will become the company that has poor customer service and doesn’t care about your clients. Customer care.

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How a Hosted VoIP Solution Can Benefit Different Industries

Jive

Hosted VoIP for Real Estate . Real estate agents rely on their ability to communicate quickly with prospects and leads. Therefore, it makes sense to find a communications tool that empowers real estate agents to stay connected and productive while on the go. Hosted VoIP for Customer Care .

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Overcoming the Expense of Customer Service in Major Urban Centers

BlueOcean

In the past 18 months, we have seen more and more interest from companies looking for alternatives to operating customer care centers in or close to their headquarters in major urban centers like Toronto, Vancouver, New York, and San Francisco. In particular, the following three factors play into this predicament: Pricey Real Estate.

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Weathering the Storm: The Philippines Remains an Offshore Outsourcing Leader

Outsource Consultants

2019 Status: In 2019, online gambling aimed at Chinese customers found a foothold in the Philippines due to low taxation. As they expanded, these companies snapped up prime office real estate previously occupied by other types of organizations – like call centers. The Rise of the Casino Industry. The Impact of COVID.

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Should You Outsource Your Contact Center?

Real Blue Sky

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. Cost Savings Outsourcing your customer care operations can lower the direct costs of wages and benefits versus in-house (or captive) operations.