CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. Mary generally has good schedule adherence, time management, and can be trusted to stay on task and get stuff done. At a leader level, do they feel like there are unclear/changing priorities?

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

BlueOcean

MARCH 24, 2022

When it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. B2C brands had their worlds turned upside down by the pandemic, but what does complex customer care look like now things are leveling out? Modified Recruitment Strategy.

B2C 62

B2C Customer Care Schedule adherence outsourcing 62

Callminer

JANUARY 18, 2021

Besides nurturing an omnichannel approach to customer care, organisations should carefully consider the operational aspects of their call centres to ensure it is satisfying as many callers as possible, including adequately addressing customer vulnerability. .

Best practices 226

Best practices Call Center Contact Center Scripts 226

Serenova

AUGUST 25, 2020

An integrated workforce management system helps contact center leaders get a handle on the schedule adherence battle by building multi-channel schedules with shifts that address multiple activities across. This ultimately means better experiences for your customers. Supports schedule compliance.

Contact Center 81

Contact Center Schedule adherence Management Coaching 81

Toister Performance Solutions

OCTOBER 26, 2017

Twitter: @bradcleveland Explain the “why” behind schedule adherence, the importance of being “in the right place at the right times.” It costs under $100 to create and set up a station in your office with thank you cards, markers, stickers, crayons, stamps and allow your agents to connect with customers on a whole new level.

Schedule adherence 56

Schedule adherence Chief Customer Officer Coaching Contact Center 56

Playvox

AUGUST 25, 2022

A few seconds can feel like an eternity – particularly when no one contacts a customer care center because they want to do it; they have to reach out to your company as avenues such as self-service have likely failed. Power of One Customer Care and Contact Center Exercises. ENJOYING THIS ARTICLE? Balloon Game.

Personalization 85

Personalization Management Schedule adherence Average Handle Time 85

CSM Magazine

JANUARY 9, 2023

The collaboration enables Salesforce Service Cloud customers to more efficiently manage forecasting, scheduling, adherence, capacity planning and long-term scheduling within Salesforce Contact Center along with the ability to easily make changes in real-time, based on Playvox’s AI insights. About Playvox.

Contact Center 59

Contact Center Schedule adherence Gamification CRM 59