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A more efficient and accessible system is providing your patients’ customercare. Mostly, this reduces waitingtime and sometimes even reducing your own operational cost. This shows you care about the patient’s time and don’t want to waste it.
If you get this far, enter the dreaded waittime; “Your call is important to us. Your approximate waittime is 16 minutes.” Yes, they recommend that you Tweet your issue on their CustomerCare Twitter page. If you speak too soon, you’ll hear; “I’m sorry, I didn’t understand that response, please try again.”.
Our favorite content from Colin : How to Manage CustomerWaitTime: The Best Tips From Great Companies. Why This is a Great Time to Change Your Customer Habits. Dan’s 20-year career has consistently focused on delighting customers. Customer Service Leaders: Myra Golden. Dan Gingiss.
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