The Petrova Experience
NOVEMBER 19, 2024
What unfolds is a snapshot of the billion-dollar customer experience lesson and how important it is to build cohesive customer journeys , implement customer-centric communication , and empower employees with data and autonomy to provide the help customers seek. As such, she said, Macy’s would not charge my card.
Playvox
MARCH 19, 2024
But the hidden gems of contact center AI lie in transforming quality management (QM) processes, improving agent engagement, and utilizing intelligent AI tools to assess customer sentiment and intent in various communication channels to anticipate and improve CX. But it goes beyond enabling automation. Powerful, right?
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Brad Cleveland Blog
MARCH 3, 2016
No matter how big or experienced your competitors are, quality customer care is a business’ most powerful differentiator. Great service is a leadership responsibility that can provide tremendous strategic value. The talk focused on how great service must emanate from the top.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. These businesses also excel in customer-care and after-sales service.
Brad Cleveland Blog
MARCH 3, 2016
No matter how big or experienced your competitors are, quality customer care is a business’ most powerful differentiator. Great service is a leadership responsibility that can provide tremendous strategic value. The talk focused on how great service must emanate from the top.
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