Customer centricity Customer emotions Webinar 
Beyond Philosophy
JANUARY 26, 2015
One interesting bit of his speech touched on an important issue for Customer Centricity: data breaches. If they have the need to legislate, then lags in notifying Customers must have happened so many times they feel the need to put it in law! This is a law for the “non-Customer centric” organizations.
Beyond Philosophy
OCTOBER 5, 2017
In a webinar last Thursday, I revealed our seven strategic questions we developed over the past 15 years that can help you address your customers’ emotional needs. They include: What is the Customer Experience you are trying to deliver? Our first question helps you develop your Customer Experience program.
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Beyond Philosophy
JANUARY 28, 2015
Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.
Beyond Philosophy
JULY 14, 2015
However, Customer Centricity puts the Customer first, not the organization. Those that don’t put the Customer first are more likely to have these types of policies, creating relationships that exhibit classic signs of one-sidedness. Ricoh – How We Moved Our Loyalty Score by 34 Points in 30 Months Webinar .
Beyond Philosophy
JANUARY 23, 2015
Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.
Beyond Philosophy
NOVEMBER 15, 2017
Organizations fail to improve their CX when they lack customer-centricity. Customer-centricity requires you to put the Customer at the center of everything you do. However, putting the customer at the center of everything you do doesn’t have to conflict with sales, margins or operational efficiency.
Beyond Philosophy
JULY 11, 2016
Most corporate apps are clunky, not Customer-centric. They are not, for the most part, customer-centric in their approach. IT people, for the most part, are not the most customer-centric individuals in the world. This process is a chance to start again with new, customer-centric thinking.
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