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What was the best customer service and contact center content from 2018?

Liveops

These curated items include some of our most-read posts along with white papers call center leaders will appreciate. Here’s what the experts said about customer service in 2018: 1. Insights Report] CCW Executive Report: Remote Agents. Blog Article] How to turn dead air into an engaging customer experience.

article thumbnail

What was the best customer service and contact center content from 2018?

Liveops

These curated items include some of our most-read posts along with white papers call center leaders will appreciate. Here’s what the experts said about customer service in 2018: 1. Insights Report] CCW Executive Report: Remote Agents. Blog Article] How to turn dead air into an engaging customer experience.