Totango

JULY 25, 2019

What’s better for your business to focus on: customer success or sales? Customer success is the practice of cultivating deep and lasting relationships with your customers, which can unlock lasting customer lifetime value for your business. However, no business can thrive without making sales to new customers.

Sales 80

Sales Upselling Customer centricity Best practices 80

Calltools

NOVEMBER 13, 2024

Benefits of Dynamic Scripting Contact centers like yours are customer-centric businesses. Therefore, you need to focus on personalized experiences that enhance customer satisfaction , engagement, conversions, and return on investment. For instance, you can generate different scripts for both sales calls and follow-up inquiries.

Scripts 52

Scripts CRM call center software Technical Support 52

Totango

SEPTEMBER 19, 2019

Becoming customer-centric —putting the customer’s needs and interests at the center of your goals and processes—is impossible without customer data. You need customer data to track progress toward goals, deliver on promises, and continually upgrade your product. Customer feedback. Support tickets.

Customer centricity 59

Customer centricity Best practices Metrics Accountability 59

ViiBE Blog

AUGUST 18, 2021

Creating a customer-centric business strategy. CRM , Customer experience. It’s easy to get caught up in the numbers, sales figures, and other business-related data and forget that in the end, it’s all about the customer. A customer-centric strategy could be a great way to bring it back to basics.

Customer centricity 52

Customer centricity CRM First call resolution Surveys 52

aircall

SEPTEMBER 17, 2021

Localizing pivotal roles in the business became our secret ingredient, a catalyst that has driven growth in this region and success for our customers. The team has since grown to include over 30 employees across all job functions, ranging from marketing to sales and support.” . Fred Viet, APAC Sales Director, Aircall.

Customer centricity 62

Customer centricity Accountability Sales Marketing 62

ShepHyken

FEBRUARY 18, 2022

demo or trial registrations) . Features that are promised but never delivered may indicate sales, marketing, and customer experience silos that need to be addressed. It is tough to do business with customers in silos, decreasing loyalty and increasing churn. . Assume your website includes: . page issues, .

SaaS 187

SaaS Customer Experience B2B Feedback 187

Totango

JULY 2, 2019

These days, customers expect personalized service. Whether they’re shopping for software or a way to increase sales, they expect you to be right there next to them searching for every potential edge that will help them grow their business. Delivering clear value makes you critical to your customer’s success and future growth.

Customer centricity 48

Customer centricity Enterprise Metrics Education 48

TechSee

JANUARY 24, 2019

Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. Use Cases: Shopping Concierge: Video chat support allows agents to connect with online customers in real time, offering them advice and recommendations that directly increase sales.

Call flow 141

Call flow Sales Technical Support APIs 141

Totango

DECEMBER 20, 2023

Data-oriented and customer-centric approach : Totango’s commitment to a data-oriented and customer-centric approach enhances user experiences and fosters long-term relationships. Excellent customer support : Users appreciate the responsive customer service, including the attentive sales team and supportive helpdesk.

Customer centricity 115

Customer centricity Enterprise Benchmark Upselling 115

Totango

JUNE 11, 2019

However, this process takes dedicated nurturance of the customer relationship. And you will end up facing customer success challenges along the road of customer-centricity. While problems are inevitable and new ones will always arise, customer-centricity gives you the tools you need to effectively handle any issues.

Customer centricity 96

Customer centricity Best practices Upselling Feedback 96

ChurnZero

NOVEMBER 26, 2024

Provide strategic guidance and recommendations to optimize customer outcomes. Secondary Responsibilities: Collaborate closely with sales, marketing, product, engineering, and other teams to ensure a seamless customer journey. Foster a culture of customer-centricity throughout the organization.

SaaS 52

SaaS Upselling Enterprise industry standards 52

Totango

JULY 23, 2019

The old sales idea of courting and closing a customer in a single effort and considering their value “bagged” from a one-off transaction is as antiquated as dial-up modems. After all, the digitization of business has empowered customers to seek long-term gains from short-term investments. Adopting a Customer-Centric Approach.

Upselling 92

Upselling Customer centricity Enterprise Education 92

Calabrio

MARCH 25, 2025

10 of the Best Voice of the Customer Tools for 2025 Adopting the right VoC software can have a massive impact on your operations ability to answer customer concerns and exceed their evolving expectations. Key Features: Customer feedback surveys (NPS, CSAT, etc.). CRM integration for customer data management.

Journey mapping 52

Journey mapping Analytics Contact Center Surveys 52

Tethr

JANUARY 24, 2022

Here at Tethr, we’re committed to continuously evolving our approach to a better customer experience–both for our customers and yours. Over the years, that’s looked like a lot of things, from research into the highest-converting sales behaviors, to new product features, to investments in the company as a whole.

Benchmark 98

Benchmark Average Handle Time Customer Care Sales 98

Totango

APRIL 2, 2019

Think of journey milestones in terms of customer-centric success. What problems do customers want to solve with your product? When you and your customer have a shared definition of success, it becomes much easier to keep them happy. Totango helps you track the customer journey and engage customers at every milestone.

Journey mapping 110

Journey mapping Upselling Accountability Feedback 110

Totango

AUGUST 29, 2019

When you get a new customer, work to retain them and grow customer lifetime value. While the sales team will always be looking for new customers, retaining a current customer is far cheaper than finding a new customer to replace them. So, don’t focus solely on hunting up one-time customers.

Customer retention 88

Customer retention Customer centricity Sales Feedback 88

JustCall

AUGUST 8, 2023

Here’s a deeper look at how conversational AI can increase eCommerce sales. 10 Ways Conversational AI Can Increase eCommerce Sales 1. In other words, it is no longer a secret that personalization drives sales. It will result in higher engagement levels, which will lead the way to more sales.

Sales 52

Sales Upselling Revenue potential Customer centricity 52

Calabrio

MARCH 5, 2025

Thanks to advances in AI, the latest customer experience analytics tools are enabling businesses to analyze seemingly countless interactions in real time and driving a new level of precision for service, sales, marketing, product management, and beyond. What is Customer Experience Analytics? Boosts in sales performance.

Analytics 52

Analytics Customer Experience Agent Empowerment Contact Center 52

Tethr

AUGUST 6, 2020

This is a slippery slope as the stigma of the treatment makes it difficult for centers to land better customer support reps and to improve on their customer-centricity. Many executives view call centers as an expense rather than a critical business driver driver and customer experience shaper. Request a demo today.

Customer Experience 78

Customer Experience Enterprise Call Center Contact Center 78

Calabrio

MARCH 4, 2025

And why is it so critical to customer service and the all-important hub that is the omnichannel contact center? Find out what it takes to deliver winning service and sales experiences across channelsincluding the best omnichannel contact center software options to support your efforts in 2025.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

Totango

MAY 23, 2019

When your goal is to grow your customer’s business, upselling becomes a means, not an end. That’s the advantage of working within a customer-centric environment. Your success depends on your customer’s success, so expansion becomes a necessity for both parties.

Upselling 78

Upselling Customer centricity Enterprise Metrics 78

JustCall

NOVEMBER 24, 2022

B2B sales strategy has come a long way from the time of networking at trade events or rattling off pitches while cold calling. Read on to know all about devising a killer B2B sales strategy. What Has Changed With B2B Digital Sales? Information could be that fine line between a successful sale and a missed opportunity.

B2B 52

B2B Sales B2C SaaS 52

Balto

JANUARY 6, 2025

Qualtrics Qualtrics CustomerXM enables businesses to foster customer-centricity by leveraging customer feedback analytics for actionable insights. This scalable platform empowers your customer-focused initiatives and supports decision-making with advanced data collection and management capabilities.

Call Center 52

Call Center Coaching Surveys Contact Center 52

Spearline

OCTOBER 7, 2022

Voice Assure Realtime enables teams to test In-country calls to your customers manually support and sales teams on-demand across 70 servers globally, bubbling up Call Detail Records (CDRs) and event recordings for any incidents. Well-developed, customer-centric IVR systems have the potential for huge customer experience (CX) wins.

Call Center 89

Call Center Interactive Voice Response Telecommunications Call flow 89

aircall

SEPTEMBER 26, 2022

Sales analytics software injects an evidence-based strategy back into sales management. Sales leaders’ days are governed by decisions. Sales leaders understand the importance of knowing their products, clients, and team members. What Is Sales Analytics? We divide sales analytics into four categories: .

Analytics 48

Analytics Sales Metrics CRM 48

Totango

JUNE 12, 2020

With everyone scrambling to retain customers while simultaneously strategizing ways to attract new business, it pays to know what your customers want. The #1 way to be sure of customers’ needs is to employ a customer-centric focus across your company. Shared insight delivers the needed customer context.

Customer centricity 62

Customer centricity Upselling Customer retention Accountability 62

JivoChat

APRIL 8, 2021

In doing so, companies take a customer-centric approach that leads to a more personalized buyer journey. Ultimately, customer engagement tools help foster a stronger bond between companies and customers, enhancing the buyer experience and the company’s performance and service levels. Shorter Sales Cycles.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

Balto

SEPTEMBER 7, 2023

In today’s uncertain market, the traditional approach to data collection and forecasting in sales just doesn’t cut it. Customer preferences and expectations are always changing, and what could be trending in the market now might go down a dark hole a few weeks later. This is the future of sales! What is Revenue Intelligence?

Sales 52

Sales Coaching Analytics CRM 52

Totango

JANUARY 15, 2019

It’s wise to focus on optimizing the customer journey and nurturing a feeling of constant, mutual growth and movement. The best customer retention strategies build out from a common, cross-functional focus on the customer. Request a demo to explore Spark and start thinking customer first. 2 Understand Your KPIs.

Customer retention 75

Customer retention Customer centricity Enterprise CRM 75

Totango

FEBRUARY 6, 2020

Focusing on these customer success factors will help you operationalize customer-centricity across your enterprise. Access to Customer Data Across Teams. To remain relevant to your customers, you must align your goals with theirs. This begins with gathering customer information from a range of sources.

Enterprise 62

Enterprise Customer centricity Metrics Upselling 62

Totango

NOVEMBER 19, 2019

In a customer-centered economy, the bulk of customer value is captured throughout the lifetime of a customer relationship rather than at a single sales event. This means retaining and nurturing existing customers has become just as important as acquiring new ones. Drive Customer-Centricity.

Best practices 64

Best practices Customer centricity Enterprise Finance 64

Totango

JANUARY 28, 2020

As the economy grows increasingly customer-centric, customer retention becomes more vital to the success of enterprises. Repeat customers provide greater value at a lower cost than those who buy something once and leave. As such, both the sales team and the CS team are critical components of your enterprise.

Customer retention 87

Customer retention Management Enterprise Best practices 87

AWS Machine Learning

SEPTEMBER 27, 2024

We can also gain an understanding of data presented in charts and graphs by asking questions related to business intelligence (BI) tasks, such as “What is the sales trend for 2023 for company A in the enterprise market?” He is driven by creating cutting-edge generative AI solutions while prioritizing a customer-centric approach to his work.

Best practices 121

Best practices Engineering APIs Customer centricity 121

REVE Chat Blog

NOVEMBER 21, 2019

Actually developing the interest to that extent that in customers that they will contact you to acquire more information and perhaps even end up with a purchase. You can further convince your leads with the help of demos, free trial offers, etc. Provide real time sales assistance with live chat. and build trust for your brand.

B2B 77

B2B Best practices Sales Education 77

Totango

JANUARY 28, 2020

As the economy grows increasingly customer-centric, customer retention becomes more vital to the success of enterprises. Repeat customers provide greater value at a lower cost than those who buy something once and leave. As such, both the sales team and the CS team are critical components of your enterprise.

Customer retention 85

Customer retention Management Enterprise Best practices 85

RapportBoost

DECEMBER 10, 2018

With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers resulting in increased customer satisfaction, productivity and cost savings. Learn more and request a demo at talkdesk.com. Thanks again Talkdesk.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

Totango

JULY 23, 2019

The old sales idea of courting and closing a customer in a single effort and considering their value “bagged” from a one-off transaction is as antiquated as dial-up modems. After all, the digitization of business has empowered customers to seek long-term gains from short-term investments. Adopting a Customer-Centric Approach.

Upselling 63

Upselling Customer centricity Enterprise Education 63