Customer centricity Employee engagement White Paper 
Beyond Philosophy
NOVEMBER 28, 2016
Through targeted research, and resultant training, communication, process, and reward and recognition programs, what we define as ambassadorship formalizes the direction in which employee engagement has been trending toward for years. Further, there is no specific connection to the emotional drivers of employee experience.
Beyond Philosophy
OCTOBER 11, 2019
Laverty persisted as he saw that Customer Experience would be the differentiator in the marketplace. He asked, “How is this going to impact our customers?” It was part of his strategy to enforce the customer-centric mindset at the company and help the team get used to identifying as the customer and seeing it from their vantage point.
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Beyond Philosophy
DECEMBER 5, 2017
In part because of today’s greater emphasis on the emotional components of customer experience and customer value delivery, and how this must be an enterprise cultural priority, employees have become center stage in optimizing customer behavior.
Beyond Philosophy
JUNE 4, 2015
More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To understand customers, the effective enterprise needs to think in human, emotional terms. But, there is little that is really new or trailblazing in this idea.
Jive
AUGUST 9, 2018
If an AI chatbots can take even 25% of the incoming inquiries, that will significantly lower the stress level of your employees. #2. Improves Employee Engagement. Save employees from work-related ennui! Boredom from monotony is antithetical to employee engagement. . — Dave Campbell, Retail Touch Points.
ClearAction
FEBRUARY 7, 2016
Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition.(1). Customer Experience Strategy : Exploring Success Factors.
Monet Software
FEBRUARY 13, 2020
The right tools can help unify the call center’s split personality and foster an environment that is both employee- and customer-centric. The employee-friendly manager accepts that agents have lives and, well, stuff happens. Is this a case of “never the twain shall meet”? It doesn’t have to be! The Scheduling Problem.
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