Callminer

FEBRUARY 21, 2018

This has proven to be a popular feature based on customer feedback, but many call center softwares don’t offer this as a standard feature. Peter Abah is the Head of Customer Support at Hotels.ng. He is an Information technology enthusiast and petroleum engineer by discipline from Nigeria with a desire to make it work.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

SmartKarrot

APRIL 23, 2020

There are various other names for customer success manager being used in the industry like Customer Success Engineer, Sales Manager, Customer Success Specialist, others. We notice there is decent overlap with account management, sales and customer support.

Management 10

Management Complaint resolution Customer retention Engineering 10

ProProfs Blog

MAY 1, 2020

Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. Inculcating ‘Hard’ Skills for Keeping Your Customers.

Customer Service 128

Customer Service Customer Support Education Feedback 128

Zoom International

NOVEMBER 7, 2018

– allows NPS® practitioners to gather meaningful feedback from Detractors, Passives and Promoters and to learn more about what delights customers (and what repels them). These actions not only improve our NPS® scores but convert our customers into passionate revenue and referral generating ZOOM Promoters.

Contact Center 40

Contact Center Banking Surveys Metrics 40

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