Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. By delivering value to customers, generating business outcomes, and creating loyalty , companies are driving growth through customer retention and expansion, despite the pandemic. .

Technology 108

Technology Customer centricity Enterprise Surveys 108

NobelBiz

NOVEMBER 13, 2023

The information you have gathered and determined will allow you to do the following calculation: CLV = (average basket) * (purchase frequency) * (customer lifetime). Let us look at a basic example: We have an internet provider who suggests typical monthly subscriptions of 50$. The customer in average his subscription 3 years.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. By delivering value to customers, generating business outcomes, and creating loyalty , companies are driving growth through customer retention and expansion, despite the pandemic. .

Technology 92

Technology Customer centricity Enterprise Surveys 92

Interactions

JULY 9, 2024

Customer-centric culture Customers are 2.4 Putting customers first is the most important factor to optimizing an IVA. A CRM in place (or in the works) Companies using a customer relationship management (CRM) system are already making strides toward customer-centricity.

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62

Interactions

JULY 9, 2024

Customer-centric culture Customers are 2.4 Putting customers first is the most important factor to optimizing an IVA. A CRM in place (or in the works) Companies using a customer relationship management (CRM) system are already making strides toward customer-centricity.

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62

CX Journey

FEBRUARY 7, 2019

There are more ways to gain customer insights, which I will share in upcoming articles. Constructed for every customer. You can’t please everyone, so prioritize and focus on the top buyers who provide the highest revenue potential. Based on one “right way.” There is no single correct method to developing personas.

Journey mapping 43

Journey mapping Revenue potential Construction Customer centricity 43

Comm100

FEBRUARY 5, 2018

This put power into the hands of the consumer, and lead businesses to focus in on the customer experience. The beauty of virtual spaces is not only the establishment of a different, more customer-centric corporate culture: customers’ footprints are now easier than ever to map and transform into revenue.

CRM 68

CRM Marketing Multichannel Self service 68