Fonolo

AUGUST 17, 2021

To optimize your call center’s performance, you need to think about improving your customers’ experience. After all, customer-centric companies are 60% more profitable. While incredible customer service should always be a call center’s goal, it shouldn’t be your only goal. But it’s not enough.

Call Center 156

Call Center Abandon rate Average Handle Time First call resolution 156

PeopleMetrics

MARCH 1, 2017

Build mutual trust with our customers."Waive Waive the overdraft fee for customers who overdraw their accounts the first time."Empower Offer financial seminars aimed for women. Guiding principles should be understandable, easy to repeat, and tied to the elements of your desired customer experience. Empower women."Offer

Customer centricity 61

Customer centricity Best practices Banking Brand ambassadors 61

delighted

FEBRUARY 22, 2022

The customer experience (CX) space is relatively new – those courageous enough to take the reins of a young CX program at a growing company are often an army of one, with limited headcount and even fewer resources. Most likely, feedback isn’t being effectively actioned across the company. Making progress. Expanding and scaling.

Customer Experience 91

Customer Experience Feedback Customer centricity Surveys 91

Education Services Group

OCTOBER 15, 2020

What I saw throughout the day was something I have not seen in previous online seminars. It was refreshing to get new and different perspectives from outside of our organization, and at the same time felt validating to give feedback that other people agreed with or read that they do something similar.

Best practices 105

Best practices industry standards Customer centricity Sales 105

Quality Contact Solutions

JANUARY 27, 2022

You can find anything from helpful tips to a geographically convenient inside sales seminar to attend with a quick Google search. One technique is to follow up with customers after a transaction or just after delivery. The topic of increasing sales is so prevalent that thousands of books and articles are published.

Sales 98

Sales Upselling B2C Best practices 98

ProProfs Blog

MAY 1, 2020

Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. Expert lectures. Activities. Presentations.

Customer Service 128

Customer Service Customer Support Education Feedback 128

Customer Guru

MARCH 7, 2018

Sonia Bhatia Salmin, Ex-Head of Customer Experience at Piramal Pharma Solutions, shares her thoughts on the importance of CX, and how she led Piramal Pharma Solutions into becoming one of the most customer-centric pharmaceutical companies in India. It was here that I exactly understood what customer experience really is.

Customer Experience 65

Customer Experience Customer centricity Chief Customer Officer B2C 65