Playvox

JANUARY 30, 2024

In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?

Gamification 79

Gamification Contact Center Coaching Quality management 79

Callminer

NOVEMBER 18, 2020

Hiring the right contact center agents is important, but ongoing agent training and performance management are crucial for customer satisfaction and the success of your business as a whole. If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

Gamification 52

Gamification Call Center Contact Center Coaching 52

Calabrio

MARCH 4, 2025

And thats why an omnichannel contact center is the key to true customer-centricity and exceptional experiences. An omnichannel contact center offers a wealth of benefits, impacting everything from customer satisfaction to operational efficiency. This allows for faster, more personalized, and more effective support.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

Outsource Consultants

FEBRUARY 27, 2025

Some centers have adopted gamification techniques to make product training more engaging. Innovative Quality Assurance in Indian Call Centers Indian call centers have revolutionized their quality assurance methodologies, setting new industry standards. This approach improves agent performance significantly.

Call Center 67

Call Center First call resolution Average Handle Time outsourcing 67

CSM Magazine

JANUARY 9, 2023

With this launch, Playvox’s entire workforce engagement suite, which also includes quality management and coaching, is available to Salesforce customers. We’re honored to collaborate with Salesforce to bring new levels of efficiency and innovation to our joint customers.” Visit www.playvox.com for more information.

Contact Center 59

Contact Center Schedule adherence Gamification CRM 59

Customer Centric Support

SEPTEMBER 1, 2016

Competition can be a great motivator, and should be sprinkled into your reward / gamification programs for variety. 3 – Polarizing Quality Management. Quality Management should be a process in which management and employees identify improvement opportunities together and work on them together.

Customer Service 48

Customer Service Gamification Customer centricity Quality management 48