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and, while some carriers are taking precautions to protect their customers from text message advertising, so far neither the direct marketing industry nor the federal government has been able to control this form of spam. Wireless text messaging is widely used in the U.S.;
Public bodies and government offices also utilize outbound call centers for disseminating information and awareness initiatives, among others. A case in point is the widespread use of call centers for Covid-19 related information by government bodies worldwide. Calculating Gains From Outbound Call Center.
This put power into the hands of the consumer, and lead businesses to focus in on the customer experience. The beauty of virtual spaces is not only the establishment of a different, more customer-centric corporate culture: customers’ footprints are now easier than ever to map and transform into revenue.
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