Callminer

FEBRUARY 21, 2018

Jonathon is a sought-after public speaker and regularly speaks about customer success, customer-centric user experiences and cloud technologies throughout North America. Despite what you might assume, most contact centre QA tools are not multichannel…”. The number one mistake is…”. and the Office of the Mayor of Taipei.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

CSM Magazine

AUGUST 22, 2019

In an era of rapid automation and technological advances it can be easy to lose track of what customer service really means. As brands we need to ensure we are customer-centric, always putting their needs first and delivering a level of care that is personal and helpful regardless of scale.

Multi-channel support 40

Multi-channel support Customer Service Multichannel Customer centricity 40

CSM Magazine

SEPTEMBER 24, 2024

Multichannel Access Meet your clients where they are. As you craft a people-centric work environment, watch your team bloom into engaged, customer-centric champions who defy the ordinary. Set a calendar reminder to touch base with clients on a regular basis, keeping them in the loop and your efforts on track.

Customer Care 52

Customer Care Multichannel Construction Feedback 52

CSM Magazine

JUNE 24, 2021

Connectedness benefits everyone, from customers and customer service management to agents themselves. Modern all-in-one solutions unify call recording, quality management, workforce management, multichannel analytics and advanced reporting for comprehensive IT connectivity and customer connectedness.

Enterprise 52

Enterprise Multichannel Analytics Quality management 52

VocalCom

JANUARY 28, 2019

Here are seven major trends shaping the customer experience in 2019. Customer centricity is a company-wide effort. Successful brands know that everything they do needs to serve their customers’ needs. Companies are realizing that, in order to embrace a customer-centric approach, a team effort is absolutely necessary.

Customer Experience 48

Customer Experience Contact center software Chatbots Customer centricity 48

CSM Magazine

FEBRUARY 6, 2019

During the era of low cost, low value service delivery, measuring advisors purely based on the speed with which a customer interaction could be wrapped up, irrespective of the quality of service or value of the experience, was the priority. But that model has little place in the customer centric market of 2019. About the Author.

Metrics 55

Metrics Customer Service Management Contact Center 55

CSM Magazine

JANUARY 20, 2022

This commitment and belief, both translated by the new Hammer brand, aim to make Hammer thrive, making the most of market drivers such as cloud adoption and multichannel contact centers as well as Infovista’s enlarged footprint and assets to address the customer experience needs of our international clients.”. About Hammer.

Contact Center 10

Contact Center Interactive Voice Response Healthcare Multichannel 10