Beyond Philosophy

JUNE 23, 2015

We call this indiscriminate solicitation of prospective customers one variation of the “Casanova Complex” customer acquisition model, reflective of the 18th century Italian adventurer, perhaps best known for his many female “conquests.”

Marketing 246

Marketing Wireless Advertising Revenue potential 246

NobelBiz

NOVEMBER 13, 2023

NobelBiz OMNI+ cloud contact center software can enhance the Customer Lifetime Value by providing seamless, personalized interactions across channels, fostering customer loyalty and satisfaction. This results in increased customer retention and higher revenue potential.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. By delivering value to customers, generating business outcomes, and creating loyalty , companies are driving growth through customer retention and expansion, despite the pandemic. .

Technology 108

Technology Customer centricity Enterprise Surveys 108

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. A higher CSAT score not only reflects happier customers but also drives loyalty, positive word-of-mouth, and increased revenue potential.

Wait times 105

Wait times Feedback CRM Surveys 105

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. By delivering value to customers, generating business outcomes, and creating loyalty , companies are driving growth through customer retention and expansion, despite the pandemic. .

Technology 92

Technology Customer centricity Enterprise Surveys 92

Interactions

JULY 9, 2024

Customer-centric culture Customers are 2.4 Putting customers first is the most important factor to optimizing an IVA. A CRM in place (or in the works) Companies using a customer relationship management (CRM) system are already making strides toward customer-centricity.

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62

Interactions

JULY 9, 2024

Customer-centric culture Customers are 2.4 Putting customers first is the most important factor to optimizing an IVA. A CRM in place (or in the works) Companies using a customer relationship management (CRM) system are already making strides toward customer-centricity.

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62