Beyond Philosophy
JANUARY 26, 2015
One interesting bit of his speech touched on an important issue for Customer Centricity: data breaches. If they have the need to legislate, then lags in notifying Customers must have happened so many times they feel the need to put it in law! This is a law for the “non-Customer centric” organizations.
Beyond Philosophy
NOVEMBER 27, 2017
Those that have excellent experiences, the kind that makes their brand name a household one, demonstrate actual customer-centricity in their CX. In our global Customer Experience Consultancy, we developed a Customer Experience Assessment model called Naive to Natural to determine a company’s level of customer centricity.
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Beyond Philosophy
JULY 14, 2015
However, Customer Centricity puts the Customer first, not the organization. Those that don’t put the Customer first are more likely to have these types of policies, creating relationships that exhibit classic signs of one-sidedness. Ricoh – How We Moved Our Loyalty Score by 34 Points in 30 Months Webinar .
CX Accelerator
JANUARY 16, 2020
A customer-centric culture is the “make or break” component of any customer experience initiative. It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. I’ll concede that there is no perfect formula for motivating people toward customer-centricity.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.
CX Accelerator
JANUARY 16, 2020
A customer-centric culture is the “make or break” component of any customer experience initiative. It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. I’ll concede that there is no perfect formula for motivating people toward customer-centricity.
Beyond Philosophy
JANUARY 12, 2015
If you want to hear me talk about the new book please join me on a webinar , which will also give a discount on the purchase. These true stories from recent headlines help us see the evolution of Customer Experience in philosophy and real-world application. Read more about the book and register for the webinar, here.
Speaker: Tom Vander Well, President & CEO, Intelligentics
Customer expectations can change as rapidly as the technology. By the end of this webinar, you will know: What are the most common omnichannel options. How to do your due diligence to make wise, customer-centric choices. What will they use? What the pros and cons are with each channel.
Speaker: Dennis Snow, President, Snow & Associates
Not only does it take powerful leadership, but a complete shift in focus: your company must be customer-centric in every function. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization. In this webinar, you will learn to: Build a customer-centric culture.
Speaker: Dave Seaton, CEO of Seaton CX
Or a critical tool for sparking customer-centric change? When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth. 💥 The answer lies not in the map itself, but in the mapping process.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
With the numerous changes in the market, it is critical that your CX strategy can evolve and better support your customers regardless of where they are in their journey. Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries.
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