Remove Customer effort Remove Customer Experience Remove Self service
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Top 5 Customer Service & CX Articles for Week of April 14, 2025

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. In this article, we learn from Verizon ‘s CXO about how AI can help gather information about a customer to create an experience where the customer feels recognized and known.

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2020 Business and Customer Service Experience Trends

CCNG

However, consumers are increasingly frustrated at the level of effort required to reach companies to get the help they need. The COVID-19 pandemic intensified the need for companies to make the customer experience as effortless as possible. Low customer effort drives brand loyalty and reduces cost.

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How to provide an effortless customer experience

TechSee

You’re satisfied with your purchase – not only because the product met your needs but also because the company provided you with a truly effortless customer experience. Customer effort matters. What are high-effort customer service interactions?

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The Role of Customer Effort Score (CES) in Improving SaaS CX

Nicereply

One key metric that helps SaaS businesses gauge their success in these areas is the Customer Effort Score (CES). In this article, we’ll explore the importance of CES in the SaaS industry, how it differs from other customer satisfaction metrics, and why reducing customer effort is crucial for long-term success.

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5 Self-Service Pitfalls That Increase Customer Effort

Mindtouch

Self-service for the sake of self-service just isn’t enough. Because the truth is, your self-service experience probably isn’t as good as it could be. What follows is a list of common self-service fails to avoid. Let’s start simple: good self-service content is written well.

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How to Make Your Experience Easy and Gain Growth

Beyond Philosophy

There is a significant connection between successful Customer Experiences and the amount of effort they require from customers. We discussed this idea of Customer Effort in a recent podcast, and its related measurement, the Customer Effort Score. .

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3 Ways to Improve your Customer Experience with Warm Transfers

TechSee

Beyond frustrating the customer, this wastes valuable resources, irritating agents, increases average hold time, and lowers overall efficiency. . Companies looking to improve their customer journey can use an omnichannel approach that delivers an integrated, continuous customer experience.