Customer effort eBook Upselling 
ClientSuccess
DECEMBER 21, 2021
Logo retention rate: the opposite metric from logo churn rate, this number measures the percentage of customers that renew or retain their business with your organization in a given timeframe. Product adoption: this metric tracks how many users at a specific customer are using the product or service.
ClientSuccess
NOVEMBER 2, 2022
Building a personal investment in your product can excite customers. Personalize strategic efforts to their unique needs. . Cultivating the customers already in your business book is an effective, efficient, and cost-savvy way to grow your business organically without investing time and resources into finding new customers.
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ClientSuccess
FEBRUARY 21, 2022
Billing and Contract Terms: Is the customer up to date on all their bills and payments? What do the contract terms look like regarding opt-out, renewals, and upsells? Do multiple people on your internal team or at your company have relationships with different customer organizations?
Babelforce
FEBRUARY 16, 2021
Curb your spending with automated customer retention strategies. Prioritize upselling as part of your customer retention efforts. Reduce Customer Effort with good onboarding process. Reducing how much you spend on a customer increases your margins from the relationship. Upselling is a priority.
ClientSuccess
FEBRUARY 8, 2023
Logo retention rat e: the opposite metric from logo churn rate, this number measures the percentage of customers that renew or retain their business with your organization in a given timeframe. Product adoption : this metric tracks how many users at a specific customer are using the product or service.
Pointillist
JULY 25, 2018
The questions below will help you define the scope of your customer journey analytics project: Will the project be confined to a single team, such as customer experience or marketing, or will other business functions use the platform? Is your organization already aware of specific pain points and friction in your customers’ journeys?
ClientSuccess
JULY 1, 2019
As a CSM or customer success leader, you already know how involved other departments have to be with customer accounts. Marketing: Marketing influenced renewal or upsell dollars. Services: Customer Effort Score (CES). HR: Attend X trade shows or customer events annually. Product: Product time-to-value.
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