Totango

MAY 5, 2021

By measuring customer experience, companies can easily become more educated about customer behavior and opinions. This information can, in turn, influence product updates, customized offerings, and internal workflows. How easily they can access support/educational materials. Customer Effort Score (CES).

Customer Experience 118

Customer Experience Education Customer centricity Metrics 118

Totango

OCTOBER 20, 2020

By measuring customer experience, companies can easily become more educated about customer behavior and opinions. This information can, in turn, influence product updates, customized offerings, and internal workflows. How easily they can access support/educational materials. How valued they feel as customers.

Customer Experience 90

Customer Experience Education Customer centricity Metrics 90

Nicereply

DECEMBER 28, 2021

We’ve compiled benchmarks to help you compare your CSAT, NPS, and CES scores to industry standards and inspire your goal setting. A good Knowledge Base article can help customers self-help when you are not available and speed up the responses to repeated questions. User onboarding can be used in several different ways.

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

Lumoa

FEBRUARY 9, 2023

A handful of inspiring articles on customer centricity: How to empower your organization to improve customer experience by Lumoa, “ 7 Secrets Of Building A Customer-Centric Company Culture ” by Micah Solomon. Compare your score to industry standards (by region, country, industry).

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Fonolo

AUGUST 25, 2020

These are the questions that you most commonly think of in a customer satisfaction survey. They’ve become an industry standard, which helps because customers know how to answer them quickly. ” Customer Satisfaction : “How satisfied were you with your experience?” Demographic Questions.

Surveys 119

Surveys Brand ambassadors Feedback Best practices 119

Interaction Metrics

APRIL 17, 2025

Qualtrics is the industry standard for customer experience surveys. Best For Mid-sized companies in education, healthcare, or hospitality that need to collect regular employee feedback on a lean budget. Its especially well-suited for industries like education, healthcare, and market research.

Surveys 48

Surveys Enterprise B2B Analytics 48

Calabrio

MARCH 5, 2025

VoC-specific educational initiatives for your business may include VoC workshops with experts, case study analysis, and VoC tools or platform training. Personalize customer support: Apply messages tailored to customers’ needs, improving engagement and retention.

Best practices 40

Best practices Benchmark First call resolution Contact Center 40