Contact Center Key Performance Indicators to Improve CX
Outsource Consultants
JANUARY 27, 2025
At Outsource Consultants, we have identified four key metrics that provide a comprehensive assessment of customer experience: Net Promoter Score (NPS) , Customer Satisfaction Score (CSAT) , Customer Effort Score (CES) , and First Contact Resolution (FCR). Offer callback options to reduce customer wait times.
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