COPC

MAY 19, 2023

Organizations often dedicate substantial time and effort debating whether to use Customer Satisfaction (CSAT) , Net Promoter Score (NPS) or Customer Effort Score (CES). Customer Effort Score (CES) CES measures how easy or difficult customers find it to complete a task.

Metrics 70

Metrics industry standards Customer effort Consulting 70

Lumoa

FEBRUARY 9, 2023

A handful of inspiring articles on customer centricity: How to empower your organization to improve customer experience by Lumoa, “ 7 Secrets Of Building A Customer-Centric Company Culture ” by Micah Solomon. Compare your score to industry standards (by region, country, industry).

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Lumoa

MARCH 20, 2018

Improve customer experience, focus on the positive features (according to your customers) of your service/product and eliminate negative behaviours. Compare your score to industry standards (by region, country, industry). A company usually follows a set of KPIs. What metrics should you follow?

Customer Experience 107

Customer Experience B2C Journey mapping B2B 107

Lumoa

MARCH 20, 2018

Improve customer experience, focus on the positive features (according to your customers) of your service/product and eliminate negative behaviours. Compare your score to industry standards (by region, country, industry). A company usually follows a set of KPIs. What metrics should you follow?

Customer Experience 60

Customer Experience Journey mapping B2C B2B 60