Customer effort Journey mapping Video 
Lumoa
FEBRUARY 9, 2023
A handful of inspiring articles on customer centricity: How to empower your organization to improve customer experience by Lumoa, “ 7 Secrets Of Building A Customer-Centric Company Culture ” by Micah Solomon. It gets complex because there’re multiple channels and ways customers might come to your brand.
CX Journey
NOVEMBER 28, 2018
Image courtesy of Pixabay Are you adding data to your journey maps? You Got Your Metrics in My Journey Map! In it, I advocated for mappers to add data to their journey maps. Artifacts, including call recordings, videos, invoices, receipts, pictures, documents, screenshots, etc.
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Totango
AUGUST 11, 2022
Demonstration videos. Video chat. Customer satisfaction and feedback surveys. Videos and webinars provide excellent tools for demonstrating product usage through screenshots. In-app prompts and emails can point customers toward relevant training resources. Examples include: Search engine queries and ads.
HGS
FEBRUARY 1, 2017
Balancing self-service and digital—including human assistance, when needed—is a significant customer service focus area. Customer service solutions that pre-empt and solve customer inquiries—before requiring agent assistance—are driving self-service as a solution to decrease customer effort.
Lumoa
MARCH 20, 2018
Successful brands focus on developing a seamless experience that ensures each touchpoint interconnects and contributes to the overall journey." For more information, check " What is the customer journey and why does it matter to your business " by SurveyMonkey. Most of customer journey maps focus solely on customers.
GetFeedback
MAY 9, 2019
If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. The VoC is the heartbeat of any customer experience program. That’s because the way a company gathers and responds to customer feedback reflects the CX maturity of the organization.
Liveops
FEBRUARY 11, 2018
At the same event in Orlando, Elaine Carr , Training & Development Manager for ICMI, is slated to do a presentation titled, “Leveraging How We Learn in Video Games for Contact Center Training.”. Top priorities: Reducing customer effort and automating CX.
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