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Pick a mix of financial, customer and operational metrics. Good examples of each would be: Customer Metrics: Net Promoter Score (NPS), Customer Satisfaction Score(CSAT) or. CustomerEffort Score(CES). Handpicked related content: How to measure customer experience beyond NPS ]. OutboundSales Call.
Pick a mix of financial, customer and operational metrics. During onboarding, the data will remain on your Pointillist-hosted SFTP server until the customer success team has created and quality-checked the requisite ingestion script. This process typically takes 1-2 days.
” – Dan Leubitz, 13 KPI’S for Outbound Call Centers that you must be following , Deskforce; Twitter: @deskforce. Streamline your agents’ call scripts for better first call close results. ” – Top Outbound Call Center KPIs , Convoso; Twitter: @Convoso. Does a customer do most of their banking online?
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