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IVA-CRM integration can also be used to offer personalized upsell and cross-sell recommendations, allowing businesses to not just lower costs in the contact center but increase its revenuepotential. Some questions you can ask include: Do customers have a smooth experience when switching service channels (e.g.,
IVA-CRM integration can also be used to offer personalized upsell and cross-sell recommendations, allowing businesses to not just lower costs in the contact center but increase its revenuepotential. Some questions you can ask include: Do customers have a smooth experience when switching service channels (e.g.,
Gather baseline metrics and determine KPIs It’s difficult to understand the revenuepotential of a target acquisition company without comprehensively understanding where it stands in the eyes of its customers.
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