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An IVA that can tap into your CRM is able to proactively offer intents, recognizing that the customer has a payment due soon or that they have a shipment that’s on its way. Some questions you can ask include: Do customers have a smooth experience when switching service channels (e.g., Are you tracking CustomerEffort scores?
An IVA that can tap into your CRM is able to proactively offer intents, recognizing that the customer has a payment due soon or that they have a shipment that’s on its way. Some questions you can ask include: Do customers have a smooth experience when switching service channels (e.g., Are you tracking CustomerEffort scores?
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