TechSee

MAY 19, 2021

In the last few years, the customer service domain has experienced an awakening with the rising awareness of the benefits of delivering a good customer experience. Companies have invested in their customer service function to differentiate and personalize their brand and improve overall operational efficiency.

Technology 159

Technology Customer Service Technical Support Self service 159

Outsource Consultants

FEBRUARY 25, 2025

Ecommerce is booming, but 96% of customers say customer service impacts brand loyalty. Are you leveraging call centers to turn support into a revenue engine? At Outsource Consultants, we’ve seen ecommerce call center services significantly boost revenue and customer satisfaction.

Call Center 67

Call Center Sales outsourcing Technical Support 67

Toister Performance Solutions

AUGUST 26, 2021

Advanced techniques are one of the top requests I receive as a customer service trainer. Customer service professionals who master the basics will always do well. You can build these skills by taking my LinkedIn Learning course, Customer Service Foundations. Customer service is the same way.

Customer Service 82

Customer Service Technical Support Customer emotions Airlines 82

Toister Performance Solutions

APRIL 15, 2021

To my surprise, a friendly employee quickly answered my technical support call. In customer service, we take this definition a bit further. Empathy means understanding the negative emotions your customer is experiencing and taking action to help them feel better. Why is empathy important in customer service?

Technical Support 118

Technical Support Airlines Customer emotions Customer Service 118

JustCall

MARCH 7, 2023

Providing superior customer service must be at the forefront of your company policy. If your in-house staff is already overburdened with work, there’s a risk of poor customer experience leading to brand switching. That’s when customer care outsourcing comes in handy.

outsourcing 52

outsourcing Contact Center contact center solutions voip 52

Toister Performance Solutions

OCTOBER 22, 2019

We might make 99 people happy per day, but it's the one difficult customer that we go home thinking about. The top request I get as a customer service trainer is for techniques to better serve these difficult people. Who is a difficult customer? Obviously, neither is a good idea in customer service.

Advertising 54

Advertising Technical Support Personalization Customer emotions 54

Blueship Call Center

APRIL 21, 2025

An inbound call center handles all incoming customer communications. These can include queries about products or services, complaints, technical support, billing issues, or general questions. Unlike outbound centers, which make calls to customers, inbound centers focus entirely on customer needs and concerns.

Call Center 40

Call Center outsourcing Technical Support First call resolution 40