Beyond Philosophy

JANUARY 28, 2015

Request feedback. Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Get in the game and show you are willing to pull your weight.

Customer emotions 366

Customer emotions Customer centricity Consulting Consulting 366

Playvox

FEBRUARY 1, 2024

Rather, public opinion unfolds over time, and it’s expressed in the nuances of language, hidden patterns, and the emotions of people. The meaningful insights from consumer sentiment analysis are an essential component of a customer-centric strategy because they indicate the actions needed for improvement. Apply the insights.

Contact Center 93

Contact Center Best practices Surveys Feedback 93

Clarabridge

OCTOBER 25, 2017

Journey analytics combines big data technology, advanced analytics, and functional expertise to help companies perfect their customer journeys. For a more in-depth understanding of each of these steps, check out our eBook 5 Steps to Improving the Customer Journey with Analytics. 2- Reshape customer feedback.

Analytics 40

Analytics Feedback Big data Banking 40

Clarabridge

SEPTEMBER 21, 2017

as opposed to emotional success (I got my problem completely sorted) as might be considered by the customer. In 2016, we at Smith+Co teamed up with Clarabridge to author an ebook and deliver a workshop to illustrate why contact centres need to become “customer experience centres”.

Average Handle Time 45

Average Handle Time Metrics Customer emotions Consulting 45

Comm100

NOVEMBER 8, 2017

Part of the willingness to learn and adapt involves being able to read manuals, guidelines, and ask superiors whenever they are unsure, instead of giving a customer wrong or uncertain information. It also involves being able to receive feedback, and not taking any constructive criticism from supervisors personally.

Customer Service 59

Customer Service Average Handle Time Benchmark Personalization 59