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This approach helps businesses respond faster, provide consistent answers, and be available around the clock, improving the overall experience for customers and making operations more efficient. For example, chatbots are a common tool in customer service automation. Automation also includes tools like ticketing systems.
For example, Freddy can suggest custom knowledge base articles and help businesses personalize their chatbots responses to fit their industry and voice. Omnichannel AI Integration : Small businesses often juggle customersupport requests from multiple channelsemail, chat, and social media.
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