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By leveraging AI technology, customer service chatbots can better understand customer intent and automate customer support inquiries. This helps businesses reduce customer service costs, improve customer satisfaction and increase customer loyalty. Most of customerjourneymaps focus solely on customers.
It collects and analyzes big data across different customer touchpoints, translates the text and speech into machine-readable language, and carries out sentiment analysis that helps understand customeremotions and intent. Create a customerjourneymap and involve relevant departments and stakeholders.
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