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For example, if a customer submits a query about a billing issue, the system can route the ticket directly to the billing department for resolution, eliminating unnecessary steps and ensuring that the query is handled by the right team. Another key feature of customer service automation is self-service options. keeping context intact.
For example, Freddy can suggest customknowledgebase articles and help businesses personalize their chatbots responses to fit their industry and voice. Omnichannel AI Integration : Small businesses often juggle customersupport requests from multiple channelsemail, chat, and social media.
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