Customer emotions Personalization Workshop 
Beyond Philosophy
JULY 13, 2023
Imagine that the person feeding all the information into the AI is a Flat Earther. It said to me that I would need the following data pools: Customer demographic data Customer purchase history Customer interactions Customer feedback, website app, and usage data. Now let me take a step back. Click here !
Beyond Philosophy
OCTOBER 29, 2020
Changing the culture within your organization is vital if you want to deliver a Customer Experience that fosters customer loyalty and retention. I was running a workshop with a utility client many years ago about the concept of Customer Experience. The effect was that the team never saw their manager in person at all.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
AUGUST 13, 2015
During a recent series of stakeholder behavior instructional workshops conducted for our clients, one of the strongest areas of interest among workshop participants was how to gain senior management support and sponsorship for various customer-related and employee-related initiatives. Michael Lowenstein, Ph.D.,
ShepHyken
OCTOBER 6, 2024
Each week, I read many customer service and customer experience articles from various resources. 7 Ways to Boost Customers’ Emotional Connection and Loyalty with Your Brand by Annette Franz (MarTech) Loyalty. What’s emotion got to do with it? That’s almost four of ten customers!
Beyond Philosophy
APRIL 25, 2024
That’s a part of the storytelling that creates emotional connections with a brand. If you like the idea of the founder coming from humble beginnings or the tale of a successful person being self-made, it might be because you can relate to them. This exercise allowed my potential clients to understand the concept personally.
Beyond Philosophy
DECEMBER 14, 2015
During a recent series of stakeholder behavior instructional workshops conducted for our clients, one of the strongest areas of interest among workshop participants was how to gain senior management support and sponsorship for various customer-related and employee-related initiatives. Michael Lowenstein, Ph.D.,
Outsource Consultants
MARCH 17, 2025
Empathy and Emotional Intelligence Empathy transforms good agents into great ones. Filipino call center professionals often excel in this area, showing a genuine understanding of customer emotions and responding with appropriate care and concern. Conduct phone interviews to assess communication abilities and cultural fit.
Expert insights. Personalized for you.
359 
Let's personalize your content