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Contact Center Management: Best Practices & Strategies for Peak Performance

Calabrio

Add flexibility with self-scheduling Empower agents with the ability to manage their schedules, promoting better work-life balance and increasing job satisfaction. Understandand respondto customer sentiment Today, analysis of customer interactions can go well beyond what is said.

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The Ultimate Guide to Contact Center Quality Monitoring: Best Practices & Technologies

Outsource Consultants

Modern call recording systems incorporate features such as automatic speech recognition (ASR) and sentiment analysis, allowing supervisors to flag calls based on specific keywords or customer emotions. Omnichannel Quality Monitoring Modern contact centers interact with customers across voice, email, chat, and social media.