Comm100

DECEMBER 16, 2024

Customer service automation enables organizations to scale instantly without increasing headcount. AI agents, capable of handling unlimited simultaneous interactions, ensure service levels remain consistent, even during traffic spikes. How Does Comm100 Help with Customer Service Automation?

Customer Service 52

Customer Service Chatbots Omni-channel support Self service 52

Clarabridge

SEPTEMBER 21, 2017

The primary focus for inbound contact centres is often the service level achieved, perhaps followed by Average Handle Time, Adherence or other measures of productivity and performance. NONE of these metrics instils a ‘customer experience’ mind-set. The focus on the new upcoming ebook and workshop is IMPLEMENTATION.

Average Handle Time 45

Average Handle Time Metrics Customer emotions Consulting 45

Balto

NOVEMBER 28, 2023

Average Handling Time (AHT): AHT is used to measure the average time it takes an agent to resolve the customer’s problem, from the moment they pick up the phone all the way to finishing their post-call work and note-taking. Not to mention, customer surveys tend to be skewed.

Quality management 52

Quality management Call Center Management Contact Center 52