Beyond Philosophy

AUGUST 16, 2024

The impact of AI on content accuracy and time management. Real-life examples of AI and human synergy in customer service. Strategies for optimizing customer experiences using the Blue Ocean concept. The importance of context in understanding customer emotions and needs.

Scripts 195

Scripts Customer emotions Education Personalization 195

SharpenCX

APRIL 15, 2020

Your agents are handling interactions with heightened customer emotion as they attempt to work through the trying times themselves. And how do you, manager, prioritize your own time for peak productivity (without bleeding your well dry)? So, how do you keep agents on track while still giving them some grace?

Time management 106

Time management Call Center Management Coaching 106

Beyond Philosophy

OCTOBER 24, 2014

Downie believes that you get the “right people, and you train them to do things at the right time and in the right way,” and then let them do it. Too many times, management creates hurdles to this and upsets the Experience along the way. However once established, it’s important to step back and let your team do their job.

Customer emotions 186

Customer emotions Employee engagement Customer centricity Customer retention 186

JustCall

MARCH 6, 2023

Implement time-management techniques Here are some popular time-management techniques that you can experiment with and implement for improving agent speed of working: Prioritizing tasks: Make a to-do list and prioritize tasks based on their importance and deadline.

Coaching 52

Coaching Call Center Scripts Construction 52

Noble Systems

OCTOBER 21, 2020

Manage team schedules to meet service level targets. View agent attendance and time management. Tying your ACD to other critical business tools, such as your CRM, is an important piece of a larger customer service strategy. Is it accessible via a web or cloud-based service for access from anywhere, at any time? .

First call resolution 57

First call resolution Call Center Interactive Voice Response call center software 57

Comm100

NOVEMBER 8, 2017

Manages Time Wisely. One of the most commonly evaluated metrics is an agent’s average handle time (AHT). Live chat agents should measure up, and be able to use good time management practices to achieve the average handle time benchmark that is set by your company.

Customer Service 60

Customer Service Average Handle Time Benchmark Personalization 60