Beyond Philosophy
JANUARY 12, 2015
I dedicate my career to helping organizations take their current Customer Experience to the next level, or Beyond the Philosophy of it and into the “real world.”. Philosophy drives my actions, of course , including the following five: Philosophy #1: Experiences are not just about the “what” but also the “how.”.
Beyond Philosophy
JUNE 13, 2019
What we know from early research on employee engagement is that if you have happy employees, chances are you’re going to have satisfied customers. My new ebook, Happy Employees Make Happy Customers , explores this concept in great detail. So how do you get happy employees and how does it affect Customer Experience?
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Beyond Philosophy
MARCH 28, 2016
There is a hidden experience every Customer has with you. If you haven’t uncovered what it is, then you are probably making a huge mistake with your Customer Experience. When it comes to having a great Customer Experience, all organizations have made mistakes. Chances are, you are making more than one.
Beyond Philosophy
JANUARY 16, 2015
My wife just had a fairly serious surgery (she’s doing great, but recovery takes time), and I am launching a eBook. We always tell our client that having a great Customer Experience is a journey, not a destination. The same idea applies for the other parts of your Customer Experience, like your website.
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The guide for revolutionizing the customer experience and operational efficiency This eBook serves as your comprehensive guide to: AI Agents for your Business: Discover how AI Agents can handle high-volume, low-complexity tasks, reducing the workload on human agents while providing 24/7 multilingual support.
Beyond Philosophy
FEBRUARY 2, 2015
Of course, you’d better make sure that the Customer Experience they have when they get there is as advertised. As I have written before, disappointed is never an emotion that leads to a good Customer Experience. All attendees will receive a discount code for 50% off the eBook.
TechSee
JULY 18, 2019
You’re satisfied with your purchase – not only because the product met your needs but also because the company provided you with a truly effortless customer experience. Customer effort matters. What are high-effort customer service interactions? Today’s consumers want their lives to be as easy as possible.
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Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience. But many contact centers have yet to implement AI.
Advertiser: Vanilla Forums
Best-selling author and customer experience thought leader Blake Morgan has put it all down on paper for you. Self-service can improve customer experience and simultaneously drive down costs. You can both boost your customer experience while spending less. This eBook details it all! That’s right.
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Happier agents mean a better customer experience and improved CSAT/NPS scores. This eBook includes checklists for developing agent empathy and business continuity plans. Remote agents are the new reality. This new normal brings new challenges for contact centers. Find out what you need to do for your organization to excel.
Advertiser: Vanilla Forums
Because a good customer experience is attributable to better revenue on your end, and higher satisfaction for your customers. Download the eBook today to focus on building a great CX! Why does your organization need to focus on building a great CX? An enormous 84% of them.
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Getting your customer experience (CX) right drives business success. Not only does a better CX improve customer satisfaction, increase retention, and create more engagement, it also drives key business results, including lower operational costs and higher profits. That’s why we wrote this eBook.
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Customer experience is quickly becoming the de facto differentiator between successful businesses and the ones that fail. Download this ebook to learn how some of the largest companies in the world are driving better customer experiences.
Advertiser: Interactions LLC
But in the world of customer care, getting AI right - deploying it in a way that helps customers get things done quicker and easier, removing frustrations and roadblocks - is easier said than done. This eBook will teach you how to use AI to improve the customer experience, while significantly cutting costs for your business.
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Determining behaviors that are critical to successful customer experiences, and then coaching agents to exceed that standard on every customer interaction, is the key to running a great contact center. When was the last time you took a step back and really examined the quality management (QM) in your contact center?
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