Customer Experience Employee engagement Seminar 
CX Global Media
OCTOBER 10, 2018
Join her as she leads a seminar with Call Center Coach titled: How Do Your Call Center Supervisors Measure Up ? What Penny will cover in this free training seminar…. Seminar Leaders. Jim has authored nine ebooks regarding contact center quality, employee engagement, and customer-focused leadership development.
CX Global Media
OCTOBER 22, 2018
For many, managing morale and employee engagement in a contact center is a complete mystery. Regardless of how lost you feel now, join Joachim “Joe” Rogers, Senior Director of Customer Care Center for Coca-Cola Bottling Co. Attend and learn how to get and keep employees engaged and wanting to work for you.
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Callminer
MAY 27, 2020
Maximizing the value your employees derive from their roles within your organization on a daily basis – satisfaction, engagement , accomplishment, community and more – has the potential to build loyalty among your workforce in ways higher wages never could AND benefit your business’s bottom line. Keep employee data analysis consistent.
Customer Guru
AUGUST 21, 2018
Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach.
Fonolo
AUGUST 17, 2021
To optimize your call center’s performance, you need to think about improving your customers’ experience. After all, customer-centric companies are 60% more profitable. While incredible customer service should always be a call center’s goal, it shouldn’t be your only goal. But it’s not enough.
ijgolding
DECEMBER 14, 2016
Do your people ‘make’ your Customer Experience’? John was not using his people in this case to win more business – he was acknowledging how his people make his business and their Customer Experience. Do your people ‘make’ your Customer Experience?
Netomi
JANUARY 5, 2022
This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.
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